Privacy Policy

1. Who Controls Your Data

For the purposes of the General Data Protection Regulation (GDPR) and equivalent UK data protection law, the data controller is H&H AUTOMOTIVES LTD, trading as H&H Automotives. Contact details are in Section 13 below.

2. What Information We Collect

We collect information you provide directly, including:

• Name, email address, and phone number.
• Pickup and drop-off addresses.
• Vehicle details (make, model, year, type, and any notes you provide).
• Messages you send us through the Contact form.

We also automatically collect limited technical information when you visit our website, such as your IP address and browser type, for security and basic analytics purposes.

3. Why We Use Your Information (Legal Basis)

We process your personal data on the following legal bases under Article 6 GDPR:

• Performance of a contract — to register, coordinate, and deliver your vehicle transport.
• Legitimate interests — to respond to enquiries, maintain the security of our website, and improve our services, where this does not override your rights.
• Legal obligation — to keep records required by law (for example, for accounting or tax purposes).
• Consent — where we ask for it specifically, such as for optional marketing communications, which you can withdraw at any time.

4. Who We Share Your Information With

We share the minimum information necessary with:

• Carriers directly involved in collecting and delivering your vehicle.
• Service providers who support our operations (for example, email delivery and hosting providers), under appropriate data protection agreements.
• Authorities, where required by law.

We do not sell your personal data to third parties.

5. International Transfers

Where any service provider we use is located outside the UK or European Economic Area, we take steps to ensure your data is protected to an equivalent standard, such as relying on adequacy decisions or standard contractual clauses recognised under GDPR.

6. How Long We Keep Your Information

We keep transaction records for as long as necessary to fulfil the purposes described above and to comply with our legal obligations (including tax and accounting requirements), after which it is securely deleted or anonymised.

7. Your Rights Under GDPR

Subject to certain conditions and exceptions under applicable law, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data ("right to be forgotten"), where applicable.
• Restrict or object to certain processing.
• Data portability — receive your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us using the details in Section 13. We will respond within one month, as required by GDPR.

8. Cookies

Our website may use essential cookies necessary for the site to function. Where we use any non-essential cookies (for example, for analytics), we will ask for your consent in line with applicable e-privacy law before setting them, and you can withdraw that consent at any time.

9. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to keep your information protected.

10. Children

Our services are intended for adults entering into a transport transaction. We do not knowingly collect personal data from children.

11. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with your national data protection authority — in the UK, this is the Information Commissioner's Office (ico.org.uk); EU residents can contact their local supervisory authority.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date on this page.

13. Contact

For any questions about this Privacy Policy or to exercise your rights, contact us at info@gmail.uk or +447520656577, or write to us at Av. de Castilla, 2, 28830 San Fernando de Henares, Madrid, Spain.